Customer Support ยท Frequently Asked Questions

    Everything you need to know.

    How Genefitletics works, how to collect your saliva sample, what your ORAHYG PRO subscription covers, what results you receive โ€” and what makes our system biology platform unlike anything else in the market.


    From Biological Data to Intervention

    Your ORAHYG PRO journey โ€” step by step.

    Deciphering how we collect your molecular data and transform it into disease-modifying, precision health interventions.

    1
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    Collect your biological sample
    ORAHYG PRO sits inside our proprietary system biology platform โ€” PROTEBA. Your starting point is a saliva sample collected via our user-friendly at-home kit. Full instructions are included. No clinic visit required.
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    Transport of your sample
    Email us at support@genefitletics.com or WhatsApp at +91โ€‘7807822827. We arrange pick-up of your sample within 24โ€“36 hours of your written confirmation.
    3
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    Your platform access
    Login credentials for the system biology platform are sent to your registered email address once your order is confirmed.
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    Complete your digital phenotype form
    Your phenotype form captures current health conditions, food allergies, intolerances and more โ€” further refining and personalising your recommendations.
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    Receive your results in 4 weeks
    Log into the platform to access your full biological pathway scores, disease prediction scores, glycemic response data and precision recommendations for nutrition, supplements and biotics.
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    Your personalised biochemical insights
    Proprietary ML algorithms transform your biology data into 50+ pathway scores and full-body insights โ€” mapped to our nutrition substrates ontology to compute precise interventions that restore cellular homeostasis.

    What You Receive

    Your complete molecular report.

    When your results are ready, here is exactly what you access inside the ORAHYG PRO platform.

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    Biological Pathway Scores
    40+ biological pathway scores and whole-body scores derived from the functional analysis of your oral microbiome.
    โš ๏ธ
    Disease Prediction Scores
    Pre-clinical disease prediction models for Type 2 Diabetes and Cardiovascular Disease based on your molecular data.
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    Predictive Glycemic Response
    Personalised glycemic response predictions for 317 foods โ€” classified as Superfoods, Enjoy, Moderate and Avoid with specific amounts and frequency.
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    Precision Supplement Recommendations
    Vitamins, minerals, herbs, amino acids, antioxidants and food extracts โ€” all mapped with biology-based dosages to your unique biochemistry.
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    Precision Biotics Recommendations
    Prebiotics, probiotics and synbiotics tailored to your oral microbiome profile and dysregulated pathways.
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    50+ Full-Body Insights
    ML-generated biology pathway scores and full-body insights โ€” personalised interventions that suppress pro-inflammatory metabolites and restore homeostasis.

    Frequently Asked Questions

    Answers to your most common questions.

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    Still have questions?
    Our team is available via WhatsApp or email for any queries about ORAHYG PRO.
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    How It Works
    1
    How does Genefitletics work?
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    Your body is a system of thousands of biochemical reactions โ€” chemistry unique to you. While we acquire 25,000 genes from our parents, microbes living on and inside our body account for around 2 million genes. Our genes are static and do not change during life; it is the expression of those genes that programs our biology for either health or disease.

    99% of genes are expressed by our microbiome โ€” influenced by external triggers including nutrition, stress, environment and hygiene. Nutrition has the most significant impact on our microbiome.

    Food we eat is information โ€” it gives instructions to DNA. Based on these instructions, specific genes are turned on, copied into RNA, and RNA transforms gene sequences into proteins that stimulate, activate or deactivate biological functions. Genefitletics measures these functions by analysing your microbial activities via 40+ microbial pathways.

    ORAHYG PRO (oral microbiome) sits inside our proprietary system biology platform โ€” PROTEBA โ€” which works at the intersection of three vital technologies:

    Next Generation Sequencing โ€” collects ~5 million molecular data points by sequencing your saliva sample.

    Advanced Bioinformatics โ€” processes the data to construct the most comprehensive oral microbiome functions and gene expression data available.

    Proprietary Mathematical Algorithm โ€” analyses the data to generate 40+ biological pathway scores and disease prediction models for Type 2 Diabetes, Cardiovascular Disease and more.

    The pathway scores form the basis for precision nutrition and supplement recommendations. The platform gives you a complete digital footprint of your body and transforms molecular data into disease-modifying interventions.

    Oral Microbiome PROTEBA Platform NGS Sequencing 40+ Pathways
    2
    How is a biological sample collected & shipped?
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    We offer the most convenient process for collecting your biological sample. The sample collection kit is shipped to your registered address and contains all the instructions to collect and prepare your saliva sample for shipping to our CAP-accredited wet lab.

    We arrange sample pick-up within 24โ€“36 hours of your written or email confirmation. No visit to the lab is required.

    To arrange collection, write to us at support@genefitletics.com or WhatsApp at +91โ€‘7807822827.

    At-Home Saliva Collection CAP Certified Lab 24โ€“36 hr Pick-up
    3
    How do I access the platform & what is the phenotype form?
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    Your login credentials for the system biology platform โ€” PROTEBA โ€” are sent to your registered email address once your order is confirmed. You use these details to access your results, recommendations and nutrition planner.

    The Phenotype Form is a scientifically designed digital questionnaire inside the platform. It captures your current health conditions, food allergies, intolerances and lifestyle factors โ€” this data is combined with your molecular results to further refine and personalise your recommendations. Completing the phenotype form is required before your analysis can begin.
    PROTEBA Platform Digital Phenotype Form Personalised Refinement
    4
    What results & insights do I receive?
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    Once your analysis is complete, you access a comprehensive report inside the ORAHYG PRO platform covering:

    • Biological pathway scores โ€” 40+ scores across microbial, metabolic and immune pathways
    • Whole-body scores โ€” a complete picture of your systemic biology
    • Disease prediction scores โ€” for Type 2 Diabetes and Cardiovascular Disease
    • Predictive glycemic response โ€” for 317 foods, classified as Superfoods, Enjoy, Moderate and Avoid with specific amounts and frequencies
    • Precision nutrition recommendations โ€” food choices, amounts and frequencies based on your biochemistry
    • Precision supplement recommendations โ€” vitamins, minerals, herbs, amino acids, antioxidants and food extracts
    • Precision biotics recommendations โ€” prebiotics, probiotics and synbiotics tailored to your oral microbiome
    Our system biology platform uses proprietary ML algorithms to analyse 50+ biology pathway scores and generate full-body insights. Your molecular data is married with our nutrition substrates ontology to compute personalised interventions that suppress pre-disease molecules and pro-inflammatory metabolites while promoting anti-inflammatory health and restoring homeostasis.
    50+ Pathway Scores 317 Foods Mapped Disease Prediction Precision Biotics
    Subscription & Science
    5
    How do I subscribe to ORAHYG PRO & what does it cover?
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    Genefitletics offers a 6-month subscription programme for ORAHYG PRO. Your subscription covers sequencing, detailed molecular analysis, 40+ biological pathways, disease prediction, predictive glycemic response to 320+ foods, and precision nutrition, supplement and biotic recommendations โ€” all mapped to your unique biochemistry.

    Recommendations are classified into Superfoods, Enjoy, Moderate and Avoid โ€” with specific amounts and frequencies for each food, based on your biochemistry.

    Recommendations are structured across 3 stages spanning 6 months (1 month, 3 months, 2 months). At the end of each stage we collect updated phenotype data to track symptom progression and revise your recommendations. Every stage delivers a different, updated set of interventions based on your evolving biology.

    You also gain access to a unique Nutrition Planner โ€” allowing you to plan your diet and build a nutrition tableau from your biology-driven recommendations, removing the need for a separate nutritionist or health coach. The platform also lets you evaluate efficacy at any time through self-filled, clinically validated questionnaires.

    Important: All recommendations are completely data-driven โ€” based solely on molecular data collected and analysed through the system biology platform. There is no room for guesswork, anecdotal evidence or belief systems.
    6-Month Subscription 3 Revision Stages Nutrition Planner Included 320+ Foods
    6
    How long does it take to receive complete analysis & recommendations?
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    Once we have received your sample and you have completed the phenotype form inside the system biology platform, it takes 4โ€“5 weeks to deliver your complete analysis and recommendations.

    The turnaround clock starts from the date your sample arrives at our CAP-certified lab and your phenotype form is submitted โ€” both are required before your personalised report can be generated.
    4โ€“5 Weeks Turnaround Post Sample + Form Submission
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    How is Genefitletics different from other microbiome solutions in the market?
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    Most microbiome tests in the market focus only on microbial taxonomy and DNA โ€” decoding which microbes are present. This is a fundamentally flawed approach. Our cells respond only to biochemical signals, not to the mere presence of a microbe. Knowing which microbes are there without knowing what they are doing gives an incomplete and misleading picture.

    Each microbe is capable of producing both pro-inflammatory and anti-inflammatory chemicals depending on what we feed it. The same microbe in one individual may produce pro-inflammatory metabolites while in another it produces anti-inflammatory molecules. Decoding only taxonomy or static DNA โ€” which does not change โ€” misses this entirely.

    Genefitletics adopts a system biology approach โ€” focusing on the biochemical functions of the oral microbiome. We go beyond DNA and focus on downstream functions performed and genes expressed by the microbiome. We consider your body as a connected superorganism, measuring microbial, metabolic and immune pathways to determine how the microbiome is interacting with you as a human host.

    We decode pre-symptomatic and asymptomatic molecular signals to predict disease onset โ€” rather than managing post-disease symptoms. This unique blend of science and technology sets us apart from every other microbiome testing company in the market.
    System Biology Functional Microbiome Pre-Symptomatic Detection Beyond Taxonomy

    Still Have Questions?

    We’re here to help.

    Our team is available to answer any question about ORAHYG PRO โ€” from sample collection and subscriptions to interpreting your results. Reach out via WhatsApp, email or the contact form.

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